Medical Professionals Complaints - Application Steps

The Application Steps

Before you can ask the the Health Professions Appeal and Review Board (HPARB), to review a decision by a complaints committee of a regulatory college, you must have received a decision from the college's complaints committee. 

The request for a board review must be in writing and must be addressed to both HPARB and to the college’s complaints committee.

The request for a board review must be received within 30 days from the date on the letter you receive telling you about the college's complaints committee decision.  

What Happens Next

When you request a review you will receive:

  • A letter of acknowledgment
  • A file number that will appear on all of your paperwork from the tribunal. You should have this number ready if you call HPARB about your case.
  • A copy of the Record of Investigation prepared by the college dealing with your complaint. 
  • A Pre-Review Conference (PRC) notice. This tells you the date, location and time of your pre-review conference.

The Pre-Review Conference

You must pay attention to the date and location of the pre-review conference. It is important not to miss the PRC unless you have a very good reason. If you cannot make it on that date and at that time, you can contact the HPARB to reschedule the PRC. If you do not reschedule, and do not show up for the PRC, the HPARB might not proceed with your review.

The PRC will be held 4-6 weeks after you receive your package from HPARB.

The PRC can be held in person, in writing or over the phone. 

If you have any questions, you can call HPARB to clarify.

There are a number of people who will be at the PRC:

  • you, the appellant
  • HPARB will have a board member present who will manage the PRC
  • the college where you filed the complaint will also have a representative present
  • the health professional you are complaining about may be present, or the person's lawyer might be there to represent him or her.

Topics for discussion at the PRC: 

  • resolving simple issues that do not need to be discussed at the hearing
  • making sure everybody understands what is being reviewed
  • finding out whether there are any facts or evidence both parties can agree on
  • deciding how long the hearing might take
  • identifying any documents that are missing from the ROI
  • anything else on your mind - this is the time to ask any questions you have about the process or the hearing

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